hbija's Complete Terms & Conditions

1. General Provisions

These Terms and Conditions ("Terms") apply to all users ("User" or "Player") of the hbija platform and its services. By accessing the hbija.lat website, opening an account, or using any service, you are considered to have read and accepted these Terms in full.

hbija is an online casino and betting platform that offers slot games, live casino, sports betting, and various other gaming products. All products and services available on this platform are governed by these Terms.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply. These documents together form the complete agreement.

2. Eligibility & Age Requirement

To open an account and use services on the hbija platform, the following eligibility conditions must be met:

• You must be at least 21 years old. Minors are strictly prohibited from opening an account or playing any games.
• You must use this platform voluntarily and of your own free will.
• You may not open an account if you are subject to an existing ban or restriction from accessing the service.
• You must provide a valid and verifiable identity and payment method.
• It is entirely your responsibility to ensure that online gaming is legal in your area.

3. Account Registration & Verification

Each user may open only one account. If the same person operates multiple accounts, those accounts will be closed and funds held in them may be forfeited.

3.1 Registration Information

All information provided at registration — name, date of birth, mobile number, and payment details — must be accurate, complete, and up to date. hbija reserves the right to close an account if false information is provided.

3.2 Identity Verification (KYC)

hbija may request identity verification before processing a withdrawal or at any time. The following documents may be required:

• Copy of National ID (NID) or passport
• Proof of ownership of a mobile banking account (bKash, Nagad, Rocket, or Upay)
• Bank statement or account details if required

Withdrawals may be delayed until verification is complete. This is an essential step for the security of all users.

3.3 Account Security

It is entirely your responsibility to keep your account login details confidential. hbija will not be liable for any loss arising from third-party access to your account. If you notice any suspicious access, notify our support team immediately.

4. Deposits & Withdrawals

All financial transactions on hbija are conducted through the payment methods commonly used in Bangladesh.

4.1 Deposits

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).
• Deposited funds are generally credited to your account within a few minutes. For technical delays, please contact support.
• Using the correct payment reference number at the time of deposit is mandatory.

4.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Withdrawals can only be made to the same payment method used for the deposit.
• The withdrawal process generally takes 30 minutes to 3 hours.
• Withdrawals will not be approved if the wagering requirement for a bonus has not been met.
• The first withdrawal may be held until identity verification is complete.

4.3 Third-Party Payments Prohibited

Depositing or withdrawing using another person's account is strictly prohibited. The account holder and the payment method owner must be the same person.

5. Bonuses & Promotions

hbija offers various types of bonuses and promotional offers. Each offer is governed by specific conditions.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000
• Deposit ৳18,000 → ৳8,000 bonus → total balance ৳26,000

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10x the bonus amount (not on the total of deposit + bonus). For example:

5.3 General Bonus Terms

• Each bonus has a specific validity period; the bonus will be cancelled once it expires.
• Free bets or spins provided with a bonus are generally non-transferable.
• If a bonus is claimed using multiple accounts or by fraudulent means, all bonuses will be forfeited.
• hbija reserves the right to modify or discontinue the bonus program at any time.

6. Fair Play Policy

hbija is an SSL-encrypted platform that ensures fair play. We guarantee that all game outcomes are completely impartial and random (controlled by Random Number Generator — RNG technology).

• Using bots, automated software, or artificial intelligence to play games is strictly prohibited.
• Colluding with other players to place bets is prohibited.
• hbija reserves the right to void any transaction where a technical error in a game is exploited to gain abnormal profit.
• During the investigation of any suspicious activity, an account may be temporarily suspended.

7. Prohibited Activities

The following activities are strictly prohibited on the hbija platform:

• Opening an account using a false identity or false age.
• Creating multiple accounts to take advantage of bonuses or promotions.
• Using the platform for money laundering or illegal financial activity.
• Hacking, phishing, or any attempt at a cyberattack.
• Attempting to interfere with game systems or using unauthorized software.
• Threatening, harassing, or using inappropriate language toward other users.
• Using platform content or information for commercial purposes.

For any of the above violations, hbija may close the account and forfeit the balance without prior notice.

8. Account Suspension & Closure

8.1 Suspension by hbija

hbija may suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of any provision of these Terms.
• Suspicion of money laundering or fraud.
• Refusal to complete age verification or submission of fraudulent documents.
• Operating multiple accounts.
• Regulatory or legal reasons.

8.2 Closure by the User

You may request account closure at any time by emailing our support team. Any balance remaining at the time of the closure request will be returned after verification. However, any unused bonus funds are generally non-refundable.

8.3 Inactive Accounts

An account may be considered inactive if there is no activity for an extended period. For inactive accounts, hbija may apply a maintenance fee after giving prior notice.

9. Limitation of Liability

To the maximum extent permitted by applicable law, hbija will not be liable for losses arising from:

• A game being interrupted due to loss of internet connection or a technical error.
• Delays or failures with third-party payment gateways.
• Issues with the user's own device or network.
• Losses resulting from the user's login credentials falling into another person's hands.
• Force majeure events — natural disasters, government restrictions, or cyberattacks.

hbija always strives to maintain the highest level of technical security and reliability, but a 100% uninterrupted service cannot be guaranteed.

10. Privacy & Data Protection

Protecting your personal information is of great importance to hbija. We keep all data secure using SSL encryption technology.

Full details of how personal information is collected, stored, and used can be found in our Privacy Policy. By opening an account, you are also considered to have consented to that policy.

• Your personal information is not sold to third parties.
• Information may be shared where necessary for identity verification and financial security.
• Information may be shared with relevant authorities where legally required.

11. Responsible Gaming

hbija believes that gaming should be a form of entertainment — never a cause of financial hardship. We encourage players to game responsibly.

• Set deposit limits, loss limits, or session time limits for yourself.
• Never play with borrowed money or money meant for essential expenses.
• If you notice signs of gaming addiction, contact us to self-exclude.

Visit our Responsible Gaming page to learn more about responsible gaming.

12. Changes to Terms

hbija reserves the right to change, amend, or update these terms at any time. For significant changes:

• The update date will be noted at the top of this page.
• A notification may be sent to your registered email address.
• Continued use of the platform after any changes will be considered as acceptance of the new terms.

You are advised to review this page regularly.

13. Contact & Complaints Process

If you have any questions about these terms or a dispute arises, hbija's support team is always here for you.

13.1 Contact Methods

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English.
• Email: [email protected]

13.2 Complaints Process

For any dispute or complaint, please follow the steps below:

1. First, contact the support team via live chat or email.
2. Provide a description of the incident, the date, the amount, and any relevant screenshots.
3. The support team will review the matter and provide a resolution as soon as possible.
4. Disputes will be resolved with the agreement of both parties.